Your experience with Masons Self Storage is important to us!
Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.
Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.
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Reviews from our Customers
We used Masons when we moved house. After contacting other companies, who barley spoke to me on the phone, Masons was the only one who invited us to visit their facility and look at the various sizes of storage units available with no obligation. We dealt with James who was polite, knowledgeable and listened to what we required. At no time were we pressured into renting a unit. The 24 hour access and security made it easy for us, as we both work fulltime. It was only a short term rent, but would definitely recommend Masons and use them again.
Amazing Service from The Team at Masons Self Storage and would highly recommend them for all of your storage needs. Very friendly and professional.
Looked at a few self store places in Barry & the vale & was not impressed with some of the locations & on site security, we arrived at masons to warm welcome and the storage centre really was impressive, it is a safe environment for my wife to access on her own, & there is no carrying your items upstairs as they have 2 lifts, it is very clean dry & secure, the staff are great, and simple in & out contract no hidden cost, as we have had in the past.
Great service, amazing facilities and really good value for money.
We have been a customer of Masons Self Storage for roughly 8 months now, we have been really impressed with the storage facilities. People think that storing your goods is simple but we wanted peace of mind that our items would be safe but we also needed flexibility of access. We have received everything that we wanted, alarmed rooms, 24/7 access, short cancellation periods and a safe environment, we will definitely be recommending Masons to our friends and family!
Storing with Masons has been the easiest decision for me over the past 6 months. I decided to approach Masons when I needed to free up extra space in my home but m I haven’t been quite ready to get rid of my furniture and belongings yet. I was really impressed with the lifts, 24/7 access and short term flexible options available to me. It really has ticked every box I needed to store my personal possessions safely at a really good monthly rental. The service I received from the guys was excellent, with nothing being too much trouble upon setting up and moving in. I’d highly recommend Masons Self Storage to anyone looking to store domestically or for business purposes and thank you for all your help so far!
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If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.