Your experience with Masons Self Storage is important to us!
Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.
Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.
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Reviews from our Customers
We needed some storage space in a hurry. I spoke to James, who was extremely helpful and had arranged a unit within an hour! Easy to access with your own code for the gates, doors, and alarm for your individual unit. Lift is large and trolleys plentiful for moving items from your vehicle to the unit. Would recommend.
Needing storage quite quickly, we spoke to James who was most helpful and talked us through the options. Within the hour we had all the information that we needed and a storage unit that met our needs. The units are all secure and alarmed and we feel confident that our stored items are in the right place. Thanks to James and the team for all their help and guidance, and would recommend to anyone.
A happy experience. Helpful and flexible, and the access/security details simple and straightforward. 24/7 access means you can come and go when it suits. We wouldn’t hesitate to recommend them. Ange and Ed.
This is the first time I’ve used storage like this. I was a bit unsure but John made it so easy for me. I really felt I was the only customer. Everything was just so easy. Pricing was clear and easy to understand. The unit itself was clean and warm. I was surprised by the facilities available where fantastic, ie; toilets, business lounge with WiFi, coffee and a vending machine. A great experience made easy by great staff. Well done.
Service was spot on, helped to choose the correct storage and payment plan right for me.
5* customer service with top of the range facilities at an extremely reasonable price. Wouldn't look anywhere else!
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Feel free to send us any other feedback
If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.