Your experience with Masons Self Storage is important to us!
Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.
Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.
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Reviews from our Customers
Having rented office space at The Business Centre for 6 years, we had grown our client base steadily. Despite trying to run our business as paperless as possible, we need to be able to keep and store original documents for our clients. Masons self storage, the sister company of The Business Centre, was the ideal solution. Conveniently situated next door, the storage units are spacious, clean and extremely secure. Highly recommended.
I have only dealt with James Mason, but if James is a reflection of the rest of the staff then everybody should be completely satisfied. James dealt with the whole process of renting the storage space in a professional, courteous and friendly manner from initial enquiry through to actually renting space. I was invited to view the facility and the available spaces at my convenience, I did so and decided on the first space James showed me, I had advised him of my requirements which he obviously fully understood as he showed me the ideal unit. The paperwork was simple and straightforward, the method of access & egress was simply explained and demonstrated with written instructions also provided - completely foolproof. The whole facility is spotlessly clean and the units are easily accessible 24/7, exactly as promised. Rates are very reasonable and the security gives you peace of mind. I would highly recommend Masons for all your storage requirements.
I've recently moved house and having a storage unit has helped our transition amazingly. All the staff are very helpful and very polite. I'm able to access my unit 24hrs a day with ease. I would definitely recommend the masons self storage to anyone who is thinking of moving house.
Having rented office space at The Business Centre for 6 years, we had grown our client base steadily. Despite trying to run our business as paperless as possible, we need to be able to keep and store original documents for our clients. Masons Self Storage, the sister company of The Business Centre, was the ideal solution. Conveniently situated next door, the storage units are spacious, clean and extremely secure. Highly recommended.
I needed some temporary storage for a few months, didn't know what size I wanted, what was available etc. In the past I have used a competitor to Masons in Cardiff, which whilst excellent was a b it of a drive to get to and who charged extra to allow you access outside of working hours.
I was originally moved from London to Cardiff by Masons 20 years ago, so thought I would give them a ring to see if they had entered the self-storage arena.
I visited and chatted things over with James, who kindly showed me some of his different size units and explained everything in detail and clearly.
The clincher was that I could come and go anytime, the 24 hours access was a godsend due to my commitments and made the whole process of adding and retrieving items from storage so easy. The unit I hired was just the right size, secure, alarmed and clean.
Excellent service, excellent access, excellent units, what more would you want? And all in easy reach within 15 minutes of home.
So I wouldn't hesitate to recommend them to anyone.
Thank you to James and the team for making the whole process simple
Plenty of room for all your stuff. John and the team offer great service and anything you need from trolleys to bubble wrap is on hand.
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If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.