Your experience with Masons Self Storage is important to us!

Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, or Yelp, linked below.  If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.

Read what our customers have to say below. Authentic reviews written by our customers on Google,, Yelp and Facebook or simply sent to us via email.

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Reviews from our Customers

Very helpful in assisting us
Andrew Graveson (Google Reviews)
April 24, 2018

The staff at Masons Self Storage were very helpful in assisting us to relocate an existing business storage facility from Cardiff.

Friendly and professional staff
Dale Booker (Google Reviews)
April 5, 2018

I was pleased with the friendly and professional staff. The 24 hour access and location made Masons Self Storage an easy choice

Completely flawless service
Scott Wakelin (Google Reviews)
March 4, 2018

The service by James, John and the team was completely flawless and super helpful - it made the whole process smoother than i could have imagined. Thanks for the great service and would highly recommend you to anyone - you have a great range of options and a pleasure to deal with . Thanks again

Very accessible and safe
Carol Goddard (Google Reviews)
August 3, 2017

So glad I choose Masons storage to help with my de-cluttering, the staff are really helpful, 24hr access is great for the hours I work, and the units are clean and spacious, and very accessible and safe, I'm really happy to recommend Masons, and have done so to friends and my clients.

Five stars!
B F-S (Google Reviews)
July 31, 2017

Great service; super friendly and very accommodating. Five stars!

Happy Customers for 7 Years
Dr H Mehta (Direct Customer)
July 31, 2017

An excellent facility, clean and with adequate parking and access. Very helpful staff – especially John Walsh who is efficient and approachable. We have used their storage for the past 7 years, and continue to use it.

Leave your Feedback

If you have had a good experience with the Masons Self Storage and want to leave a review, please choose one of the review sites below.

Feel free to send us any other feedback

If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.

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