Moving into Self Storage FAQ’s

How quickly can I move in?

Almost immediately! We can get customers set-up instantly, you can turn up with your van/items to be stored and we can then have you set-up within 20 minutes of arriving, checking the size and signing the paperwork!

Do I have to be present on moving in day?

Yes, on move-in day, you will meet with our team to go through the paperwork, sign your contract and provide photo ID. However, let our team know if you’re not able to be present and we can organise for a convenient time to sign your contract and provide ID!

Do you help people move in?

Yes. We operate a mobile self-storage service for the self-mover that cuts out you having to hire a van to bring your belongings into our storage facility. We deliver a trailer that is left at your property for you to fill. When you have filled the trailer, you contact us and we come and collect and return to our stores. You follow us to store and then put the items into the storage room. The process is reversed when you want your goods returned or delivered to a new address. Find out more about our Mobile Storage here.

What Identity documents do I need to provide?

We will require an official document with your photograph, such as a driving licence or passport as proof of identification. Business customers such as Director or Managers will be requested to provide proof of position with a business card or a letter from Companies House. For business customers who are neither of the above, you will be requested to provide a letter from the business confirming that you have authority to sign a licence agreement on behalf of the company.

Can I change my move in date after reservation?

Absolutely, our reservation process will hold a storage unit for you for up to 4 weeks providing you pay us the deposit to hold the room. Just contact us to let us know if there’s any changes to the potential move in date.