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General FAQ’s

What are self-storage units?

Self-storage units are rental spaces that come in a variety of sizes, from 12sqft to over 300sqf, that individuals and businesses can use to store their belongings over extended periods of time.

Who uses storage units?

Self-storage units are used by a wide range of people, from parents looking for a place to store their child’s belongings whilst they’re at university to business customers looking for a space to store additional stock! Storage facilities are not just for people who are moving into smaller homes and needing extra space!  Some of the most common reasons individuals rent a storage unit include:

  • Moving into a smaller home
  • Renovating their current home
  • Clearing some space at home
  • Business owners looking for a secure place to store stock or tools
  • Professionals like doctors or lawyers, who need to store archives for a long period of time

How does self-storage work?

When renting a storage unit for the first time, there’s a lot to consider! However, Masons Self Storage are here to make the process simple and convenient! From our easy-to-use virtual storage calculator to great value packaging shop, we have everything you need to move and store your belongings in one place! Contact us if you have any questions and our friendly team will be more than happy to give you any information you might need!

Find out everything you need to know about getting your belongings ready and all the need-to-knows about self-storage in our blog here.

What can you do in a storage unit?

It’s impressive what you can do with a storage space when you add a little creativity into the mix! From additional storage space for your online business to a space to hide presents from the little (and big) kids at home! Take a look at our blog to find out how to maximise the space in your self-storage unit

Why do people use self-storage?

There are so many benefits to using self-storage, whether you’re downsizing your home, moving, decluttering, going through a major life event, or simply need a little more space at home, self-storage is a simple solution when you need additional space for your belongings. 

Or perhaps, maybe you’re a business owner with lots of additional stock that is starting to take up too much space at home or a tradesman with dangerous tools that you want to keep safe and locked away! 

Our self-storage facility is accessible 24/7, 365 days a year, so whatever your reason for needing some extra space, you can be sure that you always have access to your belongings. 

How large of a storage unit do I need?

If you are not sure how much space you need, use our handy storage calculator to help you work out what size storage unit you will need. Our storage calculator includes a huge catalogue of household items for you to choose from!

How to pack a self-storage unit?

Whilst packing your self-storage unit, remember that the ultimate goal is to maximise the space in your self-storage unit, whilst keeping everything accessible in case you need it – as well as ensuring that your valuable items are safe. Take a look at our blog to find out how to maximise the space in your self-storage unit!

What items can’t be stored?

For the safety of you and your neighbours not everything can be stored. For example:

  • Flammable or explosive items – This includes ammunitions, fireworks, gas, kerosene and lighter fluids.
  • Toxic items or chemicals – Any substance which may be harmful to the environment or hazardous to anyone’s health.
  • Firearms and weapons – Anything primarily used as a weapon.
  • Anything that is or was alive – This includes insects, animals, humans, bacterial cultures etc.
  • Anything illegal – This includes drugs, stolen properties and anything considered illegal
  • Food

How much does self-storage cost?

The cost of self-storage depends on the size of the storage unit that you require and the length of your stay. All prices given are for a monthly period plus VAT and is payable in advance.

Our virtual storage calculator can help you work out what size storage unit you will require. Find out more about how you can take the guesswork with our storage calculator here.

Do you have a full price list of your rooms?

We do not have a price list, but our friendly team can provide you with a quote for any size room ranging from 12sqft to over 300sqft.

Do I have to pay a deposit?

Yes. Before storing with us, all customers are required to pay a refundable deposit. The amount is equal to your first monthly storage period plus VAT.

The deposit is fully refundable provided there is no damage to the storage unit after you have moved out and all storage rent has been paid.

What is minimum rental period?

The minimum rental period is 1 month, with 14 days’ notice to cancel.

Do I need my own padlock?

When taking a storage unit, you will need to source your own padlock – we have them available in the packaging shop on-site and can arrange this with you upon signing up.

Do self-storage units have electric outlets?

No, electricity isn’t available in our self-storage units due to the fire hazard.

What is mobile self-storage?

Our Mobile Storage service brings self-storage direct to your door in the shape of our Trailer Pick-Up Service. This unique, hassle-free service allows you all of the benefits of self-storage without the bother of hiring a van and driving your belongings to our storage facility! Find out more about our Mobile Storage options here.