Your experience with Masons Self Storage is important to us!
Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.
Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.
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Reviews from our Customers
Professional and friendly service, competitive pricing, clean and well-maintained units. A great facility!
Very good experience with Masons, always so helpful nothing too much trouble recommend them every time.
Excellent facility - good price and accessible!
The Masons Group is amazing. We sensibly had the Company to move our household furniture, all household goods to their Storage Depot whilst we lived temporarily in a Furnished apartment in Hensol. Masons took control when we moved from there to our present home, No breakages, no damage just exceptional lads working swiftly and efficiently to make the move relaxed and stress free. We are forever grateful to Brett Mason, James Mason and John at the Storage Depot. The Company is outstanding.
Having rented office space at The Business Centre for 6 years, we had grown our client base steadily. Despite trying to run our business as paperless as possible, we need to be able to keep and store original documents for our clients. Masons self storage, the sister company of The Business Centre, was the ideal solution. Conveniently situated next door, the storage units are spacious, clean and extremely secure. Highly recommended.
I have only dealt with James Mason, but if James is a reflection of the rest of the staff then everybody should be completely satisfied. James dealt with the whole process of renting the storage space in a professional, courteous and friendly manner from initial enquiry through to actually renting space. I was invited to view the facility and the available spaces at my convenience, I did so and decided on the first space James showed me, I had advised him of my requirements which he obviously fully understood as he showed me the ideal unit. The paperwork was simple and straightforward, the method of access & egress was simply explained and demonstrated with written instructions also provided - completely foolproof. The whole facility is spotlessly clean and the units are easily accessible 24/7, exactly as promised. Rates are very reasonable and the security gives you peace of mind. I would highly recommend Masons for all your storage requirements.
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If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.