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This past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.

Read what our customers have to say below.

Authentic reviews are written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.

Friendly, helpful staff

Friendly, helpful staff and excellent security. I would highly recommend Masons

Andrea Combe
Brilliant customer service

Brilliant customer service, couldn’t do enough to help and guide me. 24 hrs easy access. Highly recommend

Jennifer Coleman
Convenient location, excellent facilities

Have used Masons over many years for house moves and more recently for document shredding. Now for self-storage, to declutter the house and reclaim the garage! Convenient location, excellent facilities and, of course, the usual fantastic and friendly, helpful service.

Neil Cunningham
Excellent facilities and good value

We recently (November 2022) relocated back to Wales, as part of which have taken up storage space in at Masons facilities. From our first telephone enquiry to subsequent due diligence visits, John and James have dealt with all relevant matters effectively, efficiently and professionally with the customary Welsh friendliness. Excellent facilities and good value which we recommend unreservedly! Mo & Pauline Massouleh – ANOUSHAA Limited

Mohammad Reza Nasrollahzadeh Massouleh
Very helpful and professional

The staff went that extra mile to ensure all my storage needs were met.

Lewis Stait
Top-notch customer service

From the moment I made the enquiry the customer service has been top notch. Really lovely people to deal with, professional, helpful and friendly. Facilities are excellent, clean and secure. Couldn’t ask for more.

Andrea Bass
Spotless storage units

Spotless storage units with secure, easy access, and the Mason’s team are really helpful and accommodating and obviously take pride in their services. It’s comforting to know my “stuff” is being looked after!

Chris Smith
5 stars

Brilliant location, excellent facilities with easy 24 hour access and an instant response to all our service needs.
Thank you for all your help solving our storage issues so quickly.

Darren Sheppard
Would definitely recommend!

We needed secure and accessible storage with very little notice – Masons friendly and helpful team made it happen effortlessly. Would definitely recommend!

Joanne Hallows
We’ve had excellent service

We’ve had excellent service from Mason’s Self Storage and we are very grateful to James & John for all their assistance. Facilities are well laid out and are maintained in good order. I would thoroughly recommend to anyone who is looking for storage.

Nick Lawrance
Highly recommend

While I used Masons Self Storage (2 years) I found excellent support from John & James. The premises were always clean and well looked after, their prices were also very accommodating. If you need Storage I do highly recommend them.

Pierre Jammaers
Absolutely amazing service

Facilities are spotlessly clean and staff couldn’t be anymore helpful. A massive thank you to you all at Masons Self Storage, would definitely use you again and would recommend without any hesitation. Brilliant 5* Family run and owned, local business.

Excellent service

James and his team made what could have been a stressful process much easier – communication was clear throughout; the storage facilities and access arrangements are excellent; and the quote we received was competitive.

Rhys Morgan
Thoroughly recommended

I used these guys for a house move and they were fantastic. Thoroughly recommended ????

Paul James
Their level of professionalism really can’t be beaten

If you are looking for self storage in the Cardiff area, you can do no better than Masons. Having used their services for a number of years, it has been clear that their level of professionalism really can’t be beaten and the service they offer has a real personal touch. Judging by the way all our requests and arrangements were handled, it’s no surprise the company has been going for so long – and they will undoubtedly be going for much longer! Special thanks also to James, who was extremely helpful and always available throughout the course of our time using Mason’s.

Alex Spencer
Fantastic facility and lovely guys always happy to help!

The units are pristine, secure with access 24/7 I’ve used Mason’s twice and on both occasions coming to my rescue at short notice. Highly recommend, competitive pricing and no doubt will gladly use their services again in future

Andrea Jenkins
Really friendly and helpful team

Clean and secure storage and accessible all hours. Highly recomended and trustworthy service.

Daf Richards
Such friendly and helpful staff.

Its what you need as moving is hard enough.

Jilly Meredith
A fantastic facility

A fantastic facility clean well maintained and the staff are exceptional, they can not do enough to help . We had a very pleasant two years dealing with masons before our final move to Cyprus thanks to all the staff regards stu

Stuart Shields
I always had great interactions with staff here

The building is clean and easy to navigate. The parking is very ample and it was always easy to access the building. Amazing service!

Alex Turp Williams