Your experience with Masons Self Storage is important to us!
Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.
Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below. If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.
Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.
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Reviews from our Customers
We have used Mason's Storage this year whilst having major renovation works completed on out house. Our goods were in storage for 8 months and we found the staff very helpful and friendly. We loved the fact that we could go to the unit 24/7 to collect items or drop off more as seasons changed. We would definitely use them again.
Rented a storage unit from Masons for a few months while moving house, and honestly can't rate them highly enough. I called a few different storage companies for quotes and not only were Masons the cheapest, they were also the most friendly and helpful and the unit was so secure that I was never worried about the safety of my belongings - one less thing to stress about while moving! Once we were finally ready to empty the unit, the process of giving notice and getting our deposit back was really easy. Special thanks to James who is an absolute star. Should also mention that we used another of Masons' services, their removal team, for our actual move and can't recommend them highly enough either. Thanks to you all!
We used Masons when we moved house. After contacting other companies, who barley spoke to me on the phone, Masons was the only one who invited us to visit their facility and look at the various sizes of storage units available with no obligation. We dealt with James who was polite, knowledgeable and listened to what we required. At no time were we pressured into renting a unit. The 24 hour access and security made it easy for us, as we both work fulltime. It was only a short term rent, but would definitely recommend Masons and use them again.
Amazing Service from The Team at Masons Self Storage and would highly recommend them for all of your storage needs. Very friendly and professional.
Looked at a few self store places in Barry & the vale & was not impressed with some of the locations & on site security, we arrived at masons to warm welcome and the storage centre really was impressive, it is a safe environment for my wife to access on her own, & there is no carrying your items upstairs as they have 2 lifts, it is very clean dry & secure, the staff are great, and simple in & out contract no hidden cost, as we have had in the past.
Great service, amazing facilities and really good value for money.
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If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.