Your experience with Masons Self Storage is important to us!

Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below.  If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.

Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.

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Reviews from our Customers

Customer Service Was Excellent!
Emily Lont
August 25, 2020

I would definitely recommend using Masons self storage. The customer service was excellent, everything was dealt with quickly and easily and James was always happy to help with any queries I had.

I had no issues with payments or the quality of the unit, and I felt my belongings were secure while they were there. I researched multiple units in the area prior to using Masons, and they were definitely the best value and quick to assist me.

10/10 would use again!

Best storage and good price
Cheryl Alexander
August 25, 2020

Such easy storage, excellent safe, fully enclosed units. Best storage and good price A*****

A great facility!
Ruth Evans
February 19, 2020

Professional and friendly service, competitive pricing, clean and well-maintained units. A great facility!

Very good experience with Masons!
David Brimble
February 19, 2020

Very good experience with Masons, always so helpful nothing too much trouble recommend them every time.


Excellent facility!
Dan Notley
November 14, 2019

Excellent facility - good price and accessible!

The Masons Group is amazing
Barbara Hole
November 14, 2019

The Masons Group is amazing. We sensibly had the Company  to move our household furniture, all household goods to their Storage Depot whilst we lived temporarily in a Furnished apartment in Hensol. Masons took control when we moved from there to our present home, No breakages, no damage just exceptional  lads working swiftly and efficiently to make the move relaxed and stress free.  We are forever grateful to Brett Mason, James Mason and John at the  Storage Depot. The Company is outstanding.

Leave your Feedback

If you have had a good experience with the Masons Self Storage and want to leave a review, please choose one of the review sites below.

Feel free to send us any other feedback

If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.

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