Your experience with Masons Self Storage is important to us!

Masons Self Storage has been listening closely to what our customers have been telling us about what is important to them, and this past year’s investment in the refurbishment programme has been all about making a positive difference, about moving boundaries to meet our customers needs. But we don’t want it to stop there. We want to keep listening and to be able to keep responding to your changing needs. We know that we might not be perfect, but we are constantly working to get closer, and listening to you, our customers, helps us achieve that.

Since April 2016, we have been asking our customers, past and present, to tell us and to tell you about their experience with Masons Self Storage. So, if you have had a good experience with us, then please use one of the review sites Google, Facebook, Yell.com or Yelp, linked below.  If our service hasn’t met your expectations, please get in touch directly with us via the feedback form below, and let us know, so that we can try to improve.

Read what our customers have to say below. Authentic reviews written by our customers on Google, Yell.com, Yelp and Facebook or simply sent to us via email.

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Reviews from our Customers

The team there are friendly and always available
Sally Maylin (Google Reviews)
October 3, 2018

We have had the pleasure of using Masons for our storage for a few years and will continue to do so.
The team there are friendly and always available - it's great to know all our equipment is safe and sound!
Highly recommended

Security is brilliant
Leake's Luxuries (Google Reviews)
August 22, 2018

We’ve recently started with masons self storage and it’s much better than I thought. The staff are really helpful with deliveries and prices are great. Security is brilliant as you get a personal code to open the gates and doors and loads of cctv cameras for peace of mind. There’s also a business lounge with vending/coffee machines and WiFi which is perfect for businesses! Thanks guys. Jimmy

All staff are very friendly and helpful
Lucy Morris (Google Reviews)
April 29, 2018

I am pleased with all aspects of how my storage needs were met initially and continue to be met. All staff are very friendly and helpful. I would highly recommend Masons self storage and removals.

Fantastic facilities
David Farmer (Google Reviews)
April 27, 2018

Excellent Service, fantastic facilities, excellent value for money and more secure than Fort Knox, Staff are welcoming, friendly and helpful.
You have 24 hour access with each room being individually alarmed with your own individual alarm code.
Rooms are clean & tidy and have easy access.
We have been using Masons for 2 years now and couldn't be happier with the service and facilities, we have used previous self storage companies in the past and Masons are head and shoulders above them all.
Couldn't be happier or rate them any higher. 5 Star service.

Very helpful in assisting us
Andrew Graveson (Google Reviews)
April 24, 2018

The staff at Masons Self Storage were very helpful in assisting us to relocate an existing business storage facility from Cardiff.

Friendly and professional staff
Dale Booker (Google Reviews)
April 5, 2018

I was pleased with the friendly and professional staff. The 24 hour access and location made Masons Self Storage an easy choice

Leave your Feedback

If you have had a good experience with the Masons Self Storage and want to leave a review, please choose one of the review sites below.

Feel free to send us any other feedback

If the service wasn’t what you expected or you would like to send us some private feedback, please send to us by completing this form. Please don’t forget to leave an email address so that a member of our team can reply quickly to you.

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