Over 100 5-Star Reviews: Why Our Customers Choose Us for Their Barry Storage Needs

Three Decades of Delight

When you browse through our Barry storage reviews, you’ll frequently come across words like brilliant, outstanding, amazing, and exceptional when customers describe their experiences with us.  With over 130 reviews on Google, most of which gleam with five-star ratings, our goal is to consistently delight our customers. For over three decades, we’ve been the leaders in Barry storage, using our extensive experience to listen attentively to our customers and fulfil their self storage needs. Whether it’s personal storage, business storage, or student storage, we’ve got it all covered!

Storage Facilities Trusted by the Barry Community and surrounding areas throughout the Vale

So, if you’re looking for storage facilities that’s deeply trusted within the Vale of Glamorgan, you’ve come to the right place. Our customers have been overwhelmingly positive in their feedback. We thought we’d highlight some of our Barry storage reviews to give you a sense of the stellar experience you can expect with us. After all, many people rely on online reviews before investing their hard-earned money in a company, and we hope this helps you build trust in our Barry storage solutions. 

Real Customer Experiences

1. Neil Latham: ⭐⭐⭐⭐⭐

“Staff are always happy to help”

We love this review by Neil Latham, as it shows just how diverse our customers are and highlights all the ways our storage facilities help people from various backgrounds, including those with disabilities. Neil speaks about his search for self storage units for his Pan Disability football team’s kit. He finds our services more affordable than competitors, our staff incredibly helpful, our facilities very clean and secure, and our 24/7 access extremely convenient. He especially loves how our staff went the extra mile in helping him find the perfect storage unit for the team’s unique needs. 

These were his words: 

“We have been looking for a storage unit for our football kit for a Pan Disability team in Barry. Not knowing what size was required, we were shown around by one of the staff and he explained all the prices and what each unit looked like. He even looked at units that were close to the lift as some of the team’s equipment was large. 

“Costs were very good compared to other units in the area and location was perfect for us to pick up kit on the way to games or training. 24/7 access means we don’t have to worry about getting there for certain times. The facility is very clean and looks very secure and once we had signed the contract the staff went through the opening and locking procedure with us and gave us our codes.

“Using the facility is easy and staff are always happy to help if you have any issues.”

2. HRA Accounting: ⭐⭐⭐⭐⭐

“Highly recommended”

A local Barry accounting firm uses our storage to safely store all their clients’ original documents. The firm appreciates our convenient location, as well as our spacious, clean, and “extremely” secure document storage.

Here’s what they had to say about us: 

“Having rented office space at The Business Centre for 6 years, we had grown our client base steadily. Despite trying to run our business as paperless as possible, we need to be able to keep and store original documents for our clients. Masons Self Storage, the sister company of The Business Centre, was the ideal solution. Conveniently situated next door, the storage units are spacious, clean and extremely secure. Highly recommended.”

3. Royston Harding: ⭐⭐⭐⭐⭐

“Rates are very reasonable and the security gives you peace of mind”

Royston spoke admirably of James Mason, our marketing manager, detailing how everything was handled with precision from start to finish. He valued how James took the time to fully grasp his requirements and how effortless it was to secure self storage units. Royston especially appreciated the 24/7 storage access, competitive rates, excellent security, and the impeccably clean facility.

Take a look as his review:

“I have only dealt with James Mason, but if James is a reflection of the rest of the staff then everybody should be completely satisfied. James dealt with the whole process of renting the storage space in a professional, courteous, and friendly manner from initial enquiry through to actually renting the space. I was invited to view the facility and the available spaces at my convenience. I did so and decided on the first space James showed me. 

“I had advised him of my requirements which he obviously fully understood as he showed me the ideal unit. The paperwork was simple and straightforward, the method of access & egress was simply explained and demonstrated with written instructions also provided – completely foolproof.  The whole facility was spotlessly clean and the units were easily accessible 24/7, exactly as promised. Rates were very reasonable and the security gave peace of mind. I would highly recommend Masons for all your storage requirements.”

4. Babs Hole: ⭐⭐⭐⭐⭐

“Exceptional lads working swiftly and efficiently”

Anyone moving home knows that one of the biggest fears is having a moving company damage your treasured belongings. However, if you choose wisely like Babs Hole did, you can feel confident that your valuables are in safe hands. Babs required our storage units for furniture services to move her cherished pieces to our Storage Depot. She was impressed by how effortlessly smooth the entire experience was.

Read her review below: 

“The Masons Group is amazing. We sensibly had the company move our household furniture and all household goods to their Storage Depot whilst we lived temporarily in a furnished apartment in Hensol. Masons took control when we moved from there to our present home. 

“No breakages, no damage, just exceptional lads working swiftly and efficiently to make the move relaxed and stress free. We are forever grateful to Brent Mason, James Mason, and John at the Storage Depot. The company is outstanding.”

5. VMH 456: ⭐⭐⭐⭐⭐

“Would definitely recommend Masons”

At Masons Self Storage, we specialise in both long-term and short-term storage. Many of our customers have been with us from the beginning, while others need us during brief transitions in their lives. One customer, who goes by the username VMH 465, took the time to share their experience, highlighting what sets us apart from competitors. We love hearing stories of those who finally feel valued and cared for by us when other companies show indifference and poor customer service.

The review reads as:

“We used Masons when we moved house. After contacting other companies, who barely spoke to me on the phone, Masons was the only one who invited us to visit their facility and look at the various sizes of self storage units available with no obligation. We dealt with James who was polite, knowledgeable, and listened to what we required. 

“At no time were we pressured into renting a unit. The 24-hour access and security made it easy for us, as we both work full time. It was only a short-term rental, but would definitely recommend Masons and use them again.”

6. Alex Spencer: ⭐⭐⭐⭐⭐

“You can do no better than Masons”

Alex Spencer was a long-standing customer of ours who confidently asserted that there’s no other company better than us in Cardiff. He attributed this to our professionalism, personal touch, and the effortless way we managed the Barry storage process. He believes we can’t be beaten, and to that, we say thank you so much for your incredible feedback!

Here’s his thoughtful review:

“If you are looking for self storage in the Cardiff area, you can do no better than Masons. Having used their services for a number of years, it has been clear that their level of professionalism really can’t be beaten and the service they offer has a real personal touch. 

“Judging by the way all our requests and arrangements were handled, it’s no surprise the company has been going for so long – and they will undoubtedly be going for much longer! Special thanks also to James, who was extremely helpful and always available throughout the course of our time using Masons.”

7. Leake’s Luxuries: ⭐⭐⭐⭐⭐

“Perfect for businesses!”

Many businesses choose us for storing stock, tool storage, or archive storage. Leake’s Luxuries is one such customer, and right from the start, owner Jimmy Leake was blown away by our customer service. He appreciated our budget-friendly prices, cutting-edge secure self storage units, and value-added services like deliveries. Not to mention the perks of a stylish business lounge!

Take a look at Jimmy’s review:

“The staff were really helpful with deliveries and prices were great. Security was brilliant as you get a personal code to open the gates and doors and loads of CCTV cameras for peace of mind. There was also a business lounge with vending/coffee machines and WiFi which is perfect for businesses! Thanks guys. Jimmy.”

8. Twenty12 Flooring: ⭐⭐⭐⭐⭐

“Masons provide an excellent service”

Twenty12 Flooring is a business that has been with us for quite some time and has expanded the types of self storage facilities they utilise. Today, they rent our warehouse space and showroom. There are numerous reasons they have chosen to stay with us, from our convenient location and ample parking availability to our high-level security, 24/7 storage, accommodating staff, and so much more!

In the words of Twenty12 Flooring: 

“We have rented a warehouse from Masons for over 7 years. When the amazing makeover took place we decided not only to keep renting a warehouse but to open a showroom too! Location is great with car parking. Clean wide corridors are fab for taking in deliveries. 

“There’s use of forklift trucks and trolleys. Security is of the highest level with CCTV everywhere and each unit is alarmed and coded with unique numbers. 24-hour access is excellent. Staff at Masons are professional, friendly and helpful. Masons provide excellent service.”

Our Commitment to Excellence: Listening to Customer Feedback

We can’t help but rave about the amazing Barry storage reviews we receive on an ongoing basis. However, we want to emphasise that we don’t shy away from constructive criticism—when our customers bring any issues or suggestions for improvement to our attention, we take them seriously and make the necessary adjustments to do even better next time.

That said, it is truly an honour to be the preferred storage facility Barry and to know that our customers aren’t disappointed. Instead, their experience with us, whether long or short, is filled with peace of mind, convenience, and ease. And that makes everything worth it!

The Barry Self Storage Leaders!

Take a look for yourself at our glowing reviews on Google from our loyal customers from all over Wales. Read what they say about our team members, our customer services, the quality of our self storage units, and all the extras that come along with choosing the Barry self storage leaders!

Read more about what our happy business customers had to say about their experiences with us. Or, if you’re ready to secure your storage unit, get in touch with our helpful team at 0800 533 5708 or get your free quote here.