Supporting our customers through lockdown at Masons Self Storage

Posted on: Tue Jun 16


Here at Masons Self Storage, we take our team and our customer’s health and safety incredibly seriously. Which is why our team has all had special COVID-19 training including all government guidelines regarding social distancing and cleaning. When you visit us at Masons, you will see lots of new signs that help us all to keep 2 metres apart as well as hand sanitiser. Plus, extra attention is being paid to the cleaning of all public areas, in particular our lifts, keypads and door handles are all being frequently sanitised. 


We know that lots of our customers rely on us, whether they’re a business customer or a family mid-way through moving home! Which is why we’re still open but rest assured that we’re taking every precaution to keep our customers and team safe. 

How can we help?

We know that this is an unprecedented time and we’re here to help; maybe you’re a student that has been staying with their family during lockdown and need a place to store your belongings? Or perhaps, you are part-way through moving home, and it’s been delayed by COVID-19 and you’re looking for a stopgap? We can help, with self-storage starting from just £5 a week with flexible, rolling contracts, we’re here to help until things get moving again. Plus take a look at our advice for preparing to move home during lockdown!

It’s no secret that we’re big fans of Marie Kondo here at Masons! So, if you’re looking for tips for clearing the clutter at home, take a look at our top tips for decluttering in lockdown! Make sure you get the whole family involved and it’ll keep the kids entertained too. If you’ve already decluttered to the max, why not take a look at the list our Marketing Manager, James and his partner, Lucy, put together of ways to keep the kids entertained during lockdown

Our facility also has a variety of options to support business customers, for example, did you know that our entire ground floor is entirely dedicated to business storage? With wider corridors plus our Business Lounge, Masons Self Storage is the perfect place to work, rest and store here in the Vale. So, whether you’ve needed to move premises, close your workspace or just need a space to store additional stock, our business storage is flexible and with only a 14-day notice period, you’re not tied into a long-term contract.

We know that removals and storage tend to go hand-in-hand, so if you’re struggling to move home or to get your belongings into storage, then we can help. Our sister company, Masons Removals Cardiff, are currently operating at a reduced capacity but are still here if you need some help moving your belongings. 


Lockdown Frequently Asked Questions

Our customers have had lots of questions whilst in lockdown, we have compiled the most frequently asked questions during this unprecedented time in case it helps you too! 

Is Masons Self Storage still open? 

Yes! We’re operating with reduced hours; our team are in the office between 8am – 1pm and then they’re working from home until 5.30pm. 

Am I still able use self-storage during lockdown? 

Absolutely! Once you’ve signed up to store with us, you have 24/7, 365 days a year access to your self-storage unit. 

Can I remove my items and vacate during lockdown?

Of course, we require 14-days’ notice, but you can cancel at any time. 

Is it safe for me to access my storage unit during lockdown?

Yes, our team are working hard to ensure that communal areas are frequently being cleaned along with frequently touched surfaces such as keypads, door handles and moving equipment like trolleys. Plus, we have hand sanitiser available! We are also following social distancing rules, the 2 metre guidelines are being carried out at Masons Self Storage.











Are packaging supplies still available to buy? 

Yes, our Packaging Supplies Shop is fully stocked and open. Plus, our delivery service is available within a 5-mile radius of Masons Self Storage. Find out more about delivery here

Do you know of any removals companies that can move my items during lockdown? 

Our sister company, Masons Removals Cardiff & Wales, are currently operating on a smaller capacity. Contact their team here to find out if they can help with your move. 

Here at Masons Self Storage, you can be sure that we are strictly following the government’s guidelines for social distancing and increased cleaning of communal areas, so if you would like to access your storage unit, we are open for you to visit.


If you would like to create some much-needed space at home or need some stopgap storage whilst the lockdown continues, why not give our friendly team a call on 0800 533 5708?

Posted on: 16th Jun 2020